Hi, yes it can!
If you want to check if the mail matches an expression, you can use the PostMaster filters (Admin -> PostMaster filter). Search in Body for e.g. "Priority: high" and set "X-OTRS-Priority" to "high". If you have several priorities, you can create several filters. Or you can write your own postmaster filter module (see modules in Kernel/System/PostMaster/Filter/). - Renée On 04.08.2011 14:27, Ugo Bellavance wrote: > Hi, > > Can OTRS parse the e-mail body to get priority of a request? > > I'd like to create an e-mail template that (internal) customers would > use, and in this template, the priority would be stated. Can OTRS > parse the e-mail body to get the priority? > > Thanks, > > Ugo > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
