... or just use freetextfields for this. Regards Jan Dreyer
-----Ursprüngliche Nachricht----- Von: [email protected] [mailto:[email protected]] Im Auftrag von Ugo Bellavance Gesendet: Donnerstag, 11. August 2011 14:18 An: [email protected] Betreff: Re: [otrs] add my own drop down to a ticket Le 2011-08-11 05:24, mc otrs a écrit : > Hi guys, > Can I add my own drop down to a ticket so I can select the category > when creating a ticket and get a categozied result when generating a report? > I know I can use service ->SLA to add a tree which I can select from. > However, I want more than one categorization. > For example, I want a ticket to select "Windows->logon->cannot logon" > as "service" and "SLA". Meanwhile, I also want an agent to be able to > select some other informaiton that I am interested like a drop down > called "frequency" where I can select something like "only once", > "occationally" or "can be reproduced". I may want to add a third > dropdown to select something else... > Is there anyway to do this? It may be easier to use service and type instead. For example, you can create service as: - Windows - Linux - Network - Web Site And types: - Logon - Downtime - How-to --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
