Yes, if you want onli a text area, don't check and no fill any TicketFreeText value. on * * http://server/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core%3A%3ATicketFreeText&SysConfigGroup=Ticket<http://localhost/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core%3A%3ATicketFreeText&SysConfigGroup=Ticket>
Now your Freetext is a text area. 2011/8/17 Wagner <[email protected]> > I don't want to make the user select a value, I want that he can write > whatever is needed, like a description field, is there a way to configure a > FreeText like this? > > Thanks > > > 2011/8/17 Roy Kaldung <[email protected]> > >> On 8/17/11 5:02 PM, Wagner wrote: >> > Hello, >> > >> > is there a way to use a FreeText to a field like a text area where the >> > user be free to type whatever he wants? >> >> Hi, >> >> choose an unused TicketFreeText Field and configure it properly: >> Admin -> SysConfig -> Ticket -> Core::TicketFreeText >> >> then make it visible for the customer: >> Admin -> SysConfig -> Ticket -> Frontend::Customer::TicketViewNew >> >> hth, >> Roy >> >> -- >> Roy Kaldung >> e-mail: [email protected] >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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