Never worked with SLA's, but maybe u need some sort of Generic agent , as well as Postmaster filters?
//M On Thursday, August 18, 2011, Ugo Bellavance <[email protected]> wrote: > Hi, > > How could I match priorities to SLA? > > When the ticket is created with a given SLA, I want to have a corresponding priority set (for the color). Of course, if the SLA is changed, the priority should also change. > > Thanks, > > Ugo > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- //M
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