Hello Robert, Why not create a specific queue for that customer, and disable follow-ups?
On Tuesday, August 23, 2011, Robert Poreba <[email protected]> wrote: > Hi All, > > I'm wondering if there is a way to use Postmaster filter to prevent calls from re-opening after follow up is received. > > I like the re-opening feature but I would like to disable it for one particular customer. > The reason is that when we log calls in otrs, the email from otrs logs a call on the other system. Now when we close the call before they do, their closure notification re-opens our call.. > > > -- > Thanks a lot, > Robert -- //M
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