Hi all, Was this issues resolved in any version up to 3.0.10?
//M On Tue, Aug 9, 2011 at 1:53 PM, Muhammad El-Sergani <[email protected]>wrote: > We have the same bug. > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Tue, Aug 9, 2011 at 11:22 AM, <[email protected]> wrote: > >> Hi,**** >> >> ** ** >> >> I would advise to create a bugreport at http://bugs.otrs.org**** >> >> ** ** >> >> Regards**** >> >> Jan Dreyer**** >> >> ** ** >> >> *Von:* [email protected] [mailto:[email protected]] *Im Auftrag >> von *Luc Van den Abeele >> *Gesendet:* Dienstag, 9. August 2011 10:54 >> *An:* '[email protected]' >> *Betreff:* [otrs] problem with signature**** >> >> ** ** >> >> Hi,**** >> >> ** ** >> >> I don’t know if this is the right forum to sent this to but I’ll give it a >> try.**** >> >> ** ** >> >> We are using a reply-template with signature with a reference to a gif >> file (<a href="http://www.XXXX.com/";><img border="0" src=" >> http://www.XXXX.com/..../logo.gif"; /></a>)**** >> >> ** ** >> >> We are facing the following problems**** >> >> ** ** >> >> **1) **Suppose we have a customer that has also a image in his >> request. When we are replying to his mail, the original part of the mail is >> cut off of the mail. So everything that stands after our signature is >> gone. The strange thing is, when we are creating the message, we see >> everything correctly (so the original mail is visible after our response) >> but when we press send the customer doesn’t see his original message and >> it’s also gone in the ticket history. When we reply to the exact same mail >> without our signature, the original mail is still there, both in the ticket >> overview as in the response to the customer. When the original mail doesn’t >> contain a signature, the problem is also not there. So only when both the >> original mail as the reply contains an image in the signature, the original >> mail is gone.**** >> >> **2) **Same situation, customer sends request with image in the >> signature. When we are replying with an image in the signature, our image >> is replaced with the image of the original mail (and the original mail is >> gone)**** >> >> ** ** >> >> We are running otrs 3.0.4**** >> >> ** ** >> >> Someone has any idea ?**** >> >> ** ** >> >> Regards**** >> >> Luc**** >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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