thank you. saved me from my supporters killing me. It worked perfectly. On Tue, Aug 30, 2011 at 2:14 PM, Lars Jørgensen <[email protected]> wrote:
> On 30-08-2011 10:29, Neil Simpson wrote: > >> When we send an email ticket out with an attachment, it goes out with >> the attachment. If we try to "forward" that ticket then the attachment >> shows as attached (you have option only to delete attachment) but when >> sent it does not attach the mentioned attachment. >> > > This is a bug pertaining to Exchange/Outlook. I don't know what version of > OTRS you are on, but it is fixed somewhere along the way. > > There's a workaround to make it go away, but it's such a long time ago we > had that problem that I can't recall exactly which setting does it. > > Try Admin -> Sysconfig -> Framework -> Core::Web -> WebUploadCacheModule. > Set it to "FS" (File System). > > > -- > Lars > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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