Le 2011-09-21 04:10, Anant Jain a écrit :
Hi,
I noticed this Notification in the "Agent Notification" screen of the
admin. Can someone help in using this?
The end goal is that I (OTRS manager/admin) should receive an e-mail
notification for any ticket escalation due to non action/updation by the
agents.
If I have read correctly, the escalation process only sends notification
to the agents that would receive updates on the ticket.
You can look at the list archive for details.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
