Hi Patrick, I get now the same error when I create a CI in the ITSM module. Could you tell me how did you resolve the problem?
Thanks a lot El mar, 26-04-2011 a las 16:04 -0500, [email protected] escribió: > Hello to all, > > I just ran an upgrade from 2.4.9 to 3.0.6 using the rpm method and the > UPGRADING instructions included in the tar.gz file. Our environment is > SUSE linux, SLES10 SP2 > We are running ITSM modules (also just upgraded) at the 3.0.1 level. Aside > from a few minor issues, all has gone well. > > My problem is that now when creating a standard phone ticket, as soon as > you enter the form an error message appears. If you ask for detail it > displays the following: > > Core.Agent.CustomerSearch is undefined > > (?)()@http://ip-address-here/otrs/index.pl?Action=AgentTicketPhone:1194 > Ready((function (j, s) {return new (b.fn.init)(j, > s);}))@http://ip-address-here/otrs-web/js/js-cache/CommonJS_790a2b98bf84cbaad053c1a834f593a9.js:581 > trigger > ()@http://ip-address-here/otrs-web/js/js-cache/CommonJS_790a2b98bf84cbaad053c1a834f593a9.js:37 > trigger([object > Event])@http://ip-address-here/otrs-web/js/js-cache/CommonJS_790a2b98bf84cbaad053c1a834f593a9.js:37 > > I searched the archives and found reference to someone who had rebuilt (?) > the CustomerSearch java code, but I'm not comfortable with attempting that > for myself. > > Is this a known issue? Easy (I hope) solution? > > Thanks for any guidance with this. > > Pat > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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