Hi Aleksey I have the same problem, I try to excec the same command but not work
My OS Ubuntu I have update from 2.4.7 to 3.0.10 This is the command. root@gallego-laptop:/opt/otrs# bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=www-data --web-user=www-data --web-group=www-data /opt/otrs bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, http://otrs.org/ Setting permissions on /opt/otrs Setting permissions on /opt/otrs/var Setting permissions on /opt/otrs/bin/* Setting permissions on /opt/otrs/scripts/*.pl Setting permissions on /opt/otrs/scripts/tools/*.pl Setting permissions on Kernel/Config.pm Setting owner rw and group ro permissions on /opt/otrs/ Thanks for your help. 2011/9/14 Aleksey Tsalolikhin <[email protected]> > Hi, Simon, I just ran into the same issue going from 3.0.6 to 3.0.10. > > I fixed it by re-running SetPermissions.pl script, but instead of targeting > /opt/otrs (which, per instructions in UPGRADING is a symoblic link) > I targeted the actual directory, /opt/otrs-3.0.10 > > Voila, things started working. I've opened > http://bugs.otrs.org/show_bug.cgi?id=7748 > > Best, > -at > > P.S. > Here are my notes on my upgrade troubles: > > We just upgraded from 3.0.6 to 3.0.10 using the source tar ball. > > otrs came up as text only after the upgrade, so I checked the httpd > error log and copied over the following after seeing gobs of HTTP 404 > not founds: > > cp -rp > > /opt/otrs.save.most.recent.backup/var/httpd/htdocs/skins/Agent/default/css-cache/ > /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/ > cp -rp /opt/otrs.save.most.recent.backup/var/httpd/htdocs/js/js-cache/ > /opt/otrs/var/httpd/htdocs/js/js-cache/ > cp -rp > /opt/otrs.save.most.recent.backup/var/httpd/htdocs/skins/Agent/ivory/css-cache/ > /opt/otrs/var/httpd/htdocs/skins/Agent/ivory/css-cache/ > > > Now our OTRS site comes up pretty but still does not work: clicking > on the page elements does not do anything, and I do still see some 404 > Not Founds in the error log: > > > "GET /otrs-web/js/js-cache/CommonJS_a030e1015ec8f794ebfc487d740ab5ca.js > HTTP/1.1" 404 339 > "GET /otrs-web/js/js-cache/ModuleJS_5053768fc48162ed00f359bb1510c2ac.js > HTTP/1.1" 404 339 > "GET /otrs-web/js/js-cache/CommonJS_a030e1015ec8f794ebfc487d740ab5ca.js > HTTP/1.1" 404 339 > "GET /otrs-web/js/js-cache/ModuleJS_5053768fc48162ed00f359bb1510c2ac.js > HTTP/1.1" 404 339 > > Looks like the web site is not working because I am missing some > javascript... and then we noticed files under /opt/otrs did not have > the correct permissions. On a hunch, I reran the setpermissions > script targeting the /opt/otrs-3.0.10 directory rather than /opt/otrs, > and now it works great! > > Best, > -at > > > > > On Tue, Aug 23, 2011 at 7:42 AM, Simon GARESTE <[email protected]> > wrote: > > Hi, > > > > I have a problem concerning the upgrade from 3.0.4 to 3.0.10. I think I > did > > all the differents steps described on the UPGRADING file, but I end up on > a > > page without any css. On chromium, it indicates that my browser is too > old, > > on chrome I got the page, I'm (apparently) connected, but no css nor js. > The > > console of the debugging tool of chrome indicates that I have a 404 not > > found on the css-cache file CommonCSS, on the js-cache files ModuleJS and > > CommonJS, and so (I guess it induces) I have 3 uncaught type errors in > > index.pl, about Objects that have no method Ready. > > I did delete the cache, using the bin/otrs.DeleteCache.pl, so how comes? > > > > Thank you, > > > > Simon > > > > -- > > Simon Gareste > > Support& Development Engineer > > -- > > Consortium Scilab > > Digiteo > > Domaine de Voluceau > > Rocquencourt - B.P. 105 > > 78153 Le Chesnay Cedex > > -- > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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