Hello, If a customer clicks a ticket and gets a "No Permission to use this frontend module!", probably it's true. That can happen either because he's got no permission under the queue where the tickets is (tough in this case he wouldn't even see the ticket) or because there's an ro group associated with the feature being used (tough afaik that's only for agents, not customers) so both were shots in the dark, hope they helped.
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 21 October 2011 14:30, Arturo Castro <arturo.e.cas...@gmail.com> wrote: > Hi > this is my first post. I've searched previous posts and googled for > this issue, but I can't get a solution yet. > > the issue is that when a customer clicks over a ticket, instead of it, > an error message is displayed: > > ******************************************************************************************** > Oops! An Error occurred. > > Error Message: No Permission to use this frontend module! > > Please contact your administrator. > > <![CDATA[ Message: No Permission to use this frontend module! Comment: > Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: > 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission > to use this frontend module! Traceback (32414): Module: > Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 > Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]> > > You canSend a bugreport or go back to the previous page. > > Error Details: > > Error Details > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 > 16:13:10 2011 Message: No Permission to use this frontend module! > Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run > (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl > (v1.43.2.1) Line: 46 > > ******************************************************************************************** > I have been reviewing the System parameters for a couple of days, but > I still don't find where the permission got lost... > I'd appreciate any help... > > Thanks! > Arturo > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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