Hi Nikhil, You need to configure a PostMaster account (like POP3 or IMAP) in the Admin interface.
((enjoy)) Carlos Rodríguez On Dec 9, 2011, at 1:31 AM, Nikhil Joshi wrote: > > Hello, > I’m configuring the OTRS but I have following issue: > > > 1.Automatic ticket should be created when new mail is send to the OTRS admin. > Kindly help me > > Regards > Nikhil Joshi > Webdynpro Consultant > ArchitectSAP Solutions | www.ArchitectSAP.com | 9960979700 > Pune > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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