Hi Andy, On 13.12.2011, at 20:06, Andy Graybeal wrote:
> I'm wondering if there is a way I can have a repeating task schedule for any > of my assets? Or if not directly done with the OTRS-ITSM software, maybe it > has the ability to export ICAL stuff? > > The operations guy and myself would like help keeping track of his preventive > maintenance on every asset in our building that needs maintained. > > A task might be done every 6 months, every month, or every 10 years. Just create a ticket for the task itself, put in the "CMDB Task Queue”, set the state to "pending reminder” for 6 months, unlock the ticket ... done. If the reminder date has been reached, all agents assigned/subscribed/allowed to this queue will get the reminder message with being annoyed by these tickets during their daily work. This way you can even organize the tasks in a very easy common and daily used way :-) Cheers, Nils -- http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
