Look to Core::Postmaster for more details. On Dec 15, 2011, at 7:21 , Muhammad El-Sergani wrote:
> Hi all, > > Is there any other method beside the ticket hook for OTRS to identify a > ticket as a follow up for one of its tickets? > We have some customers who keep removing our ticket number from the subject > header (for no obvious reason, and believe me, we always try to educate them > to always include the ticket number) and would like to know if it's possible > for OTRS to identify a ticket's follow up by other than the ticket hook > and/or number. > > Thanks > //M > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
