easy ! in SysConfig, set *PostmasterFollowUpSearchInBody* to yes,
On Fri, Dec 16, 2011 at 11:46 AM, Robert Woodworth <[email protected]>wrote: > Present config, an email that generates a ticket will get an automatic > response with the ticket ID# > but the others CC on the message that generated the ticket don't. > When those people hit "reply", being that OTRS is in the recipient list, > each of those messages generates ANOTHER ticket. (sigh) > > Is there a way to tell the system to send the ticket# to all the CC list as > well as the originator ? > > I spend a significant amount of time merging tickets together. > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Nils > Leideck > Sent: Thursday, December 15, 2011 4:31 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] broken url on messages > > On 15.12.2011, at 17:52, Robert Woodworth wrote: > > > Ive been a sysadmin long enough Im pretty ashamed to have made that > error... > > I've setup my report tool to connect to > https://support.mydomain.com/otrs/rpc.php, trying to use the API after an > upgrade. It took me a week to recognize that I should use *.pl instead of > *.php ....... luckily I don't report to anyone for this system so I am > still > the admin for this box ;-)))) > > Cheers, Nils > -- > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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