HI, Yes I have 2 queues assigned to the agent.
I want to see only the opened tickets in those 2 queues. How to configure that? Thanks and Regards Nikhil Joshi From: [email protected] [mailto:[email protected]] On Behalf Of Steven Carr Sent: Tuesday, January 03, 2012 2:33 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS configuration It should do that already. Have you gone into your Preferences and selected which Queues you want to see in your "My Queues" page? Steve On 3 January 2012 05:39, Nikhil Joshi <[email protected]> wrote: Hi, I have configured the OTRS and I want to customize it according to my need. How to configure the following. 1.I want to see only the tickets which are in process or which are in new state, in the agents queueview. Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | <http://www.architectsap.com/> www.ArchitectSAP.com | 9960979700 Pune --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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