Hi Jørn-Stian,
In my setup, we currently do something similar.
First of all, our Agents have to be member of the OTRS_Agents group to be able
to login to OTRS.
We take care of that part in the LDAP Authentication part, with these lines:
# Check if member of AD group before agent login.
$Self->{'AuthModule::LDAP::GroupDN'} =
'CN=OTRS_Agents,OU=OTRS,DC=domain,DC=local';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
Second, we sync to OTRS roles (not groups), and then map the roles to groups in
OTRS itself.
We do the sync with these lines:
# AuthSyncModule::LDAP::UserSyncRolesDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# groups to otrs roles, define the following.)
$Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {
# AD/LDAP group
'CN=OTRS_Admins,OU=OTRS,DC=domain,DC=local' => {
# OTRS role
'Admins' => 1,
},
'CN=OTRS_Queue1,OU=OTRS,DC=domain,DC=local' => {
'OTRS_Queue1' => 1,
},
'CN=OTRS_Queue2,OU=OTRS,DC=domain,DC=local' => {
'OTRS_Queue2' => 1,
},
};
Inside OTRS, we have groups and roles like:
Queue1
Queue2
Admins
The groups have been granted access to the specific queues and admin area.
The groups and roles are then mapped as appropriate.
Hope that helps
--
/Sune T.
From: [email protected] [mailto:[email protected]] On Behalf Of
Jørn-Stian Lønsetteig
Sent: 9. januar 2012 17:35
To: [email protected]
Subject: [otrs] Assigning queue and roles from AD groups
I've installed and configured OTRS to work with AD, and have gotten it to grant
access to members of two specific groups (basically by duplicating the existing
directives). I'd like to assign OTRS-roles and/or queue affinity based on this.
Ideally, I'd create a group structure similar to this:
OTRS_Admin, OTRS_Agent, OTRS_Queue1 and OTRS_Queue2.
Users that's a member of the OTRS_Admin group would be assigned to the Admin
group, the users that are member of OTRS_Queue1 group would be assigned queue
access and so on.
In the default/suggested settings, there's a directive that's called
AuthSyncModule::LDAP::UserSyncInitialGroups that adds the user to the "users"
group. How can I make that happen for only one of the groups, and then do the
same for another?
Best regards
Jørn-Stian Lønsetteig
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