Hello all, I have some customers who tend to send back the annoying "Thank you for contacting us. This is an automated response." message for every email they receive. Now, I have setup some filters to ignore those, but whenever I receive those, tickets are re-opened.
I need OTRS to automatically delete them, and if possible, not allow them to re-open old tickets. Thanks //M
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
