You can get the old colors in the article list back via a sysconfig option under frontend::agentticketzoom in OTRS 3.1.
I was used to the old 2.4 layout as well but must say I now feel it is difficult to work on a 2.x system. I am sure you will also start to like 3.x once you start working with it. Op 8 mrt. 2012 20:35 schreef "Fernando Frediani (Qube)" < [email protected]> het volgende: > Hi,**** > > ** ** > > I have been doing some tests in order to upgrade our system here from > 2.4.x to 3.1.2.**** > > The upgrade path seems to work fine, but as everybody knows the user > interface changed quiet a lot to this new Framework.**** > > Users have been using it for years and are used with the different colours > and icons to differentiate the types of messages (Arrived via email(White), > Sent to the customer(Green), Notes(Pink), Send by the system(Yellow), etc). > That’s quiet helpful and intuitive to the users and speed up to find > things, which doesn’t seem to be available on the newer version.**** > > ** ** > > Is there any to have a skin on the new version that will make it look like > the previous versions or is it being planned to be done as default on the > next versions ?**** > > I see the advantages of a new Framework and that it is new technology, but > the way it is now changes significantly the user(agent) experience.**** > > ** ** > > Regards,**** > > ** ** > > *Fernando Frediani* > Lead Systems Engineer**** > > Qube Managed Services Limited > 260-266 Goswell Road, London, EC1V 7EB, United Kingdom**** > > sales: +44 (0) 20 7150 3800 > ddi: +44 (0) 20 7150 3803 > fax: +44 (0) 20 7336 8420**** > > web: http://www.qubenet.net/**** > > ** ** > > P Please consider the environment before printing this email**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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