arg! confused me. forget my last email.
Am 16.03.12 16:29, schrieb Franz Esberger:
> Of course it shoud read:
>
> <snip>
>
> i stumbled across i problem when trying to move tickets
> that are escalated from one queue (foo) to another (bar) with states other
> than "new" and "open".
> .
>
> </snip>
>
> Am 16.03.12 15:57, schrieb Franz Esberger:
>> Dear all,
>>
>> i stumbled across i problem when trying to move "new" and "open" tickets
>> that are escalated from one queue (foo) to another (bar).
>>
>> I setup a GenericAgent:
>>
>> # [name of job] -> upstairing mechanism
>> 'upstairing mechanism' => {
>> # job applies to tickets which:
>> Queue => 'foo',
>> States => ['new','open'],
>> Escalation => 1,
>> # new ticket properties
>> New => {
>> Note => {
>> Queue => 'bar',
>> From => 'Upstairing Mechanism',
>> Subject => 'Ticket Moved!',
>> Body => 'Moved to get the Customer satisfied',
>> ArticleType => 'note-internal', #
>> note-internal|note-external|note-report
>> },
>> },
>> },
>>
>> The Problem i'm stuck with is that the Job itself is running wonderfully
>> for all escalated Tickets in Queue "foo", but the Filter on
>>
>> States => ['new','open'],
>>
>> just doesn't seem to work (although the filter is mentioned in
>> GenericAgent.pm.examples), i always get all escalated Tickets, even if
>> the're in pending* States.
>>
>> Expected behaviour: Move all escalated Tickets in Queue "foo" with
>> States "new" or "open" to Queue "bar". Leave all other Tickets untouched.
>>
>> I am using OTRS 2.4.12 on Linux.
>>
>>
>> Any hint appreciated ...
>> cheers,
>> ffe
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
