Hi,
I just upgraded my OTRS system from 2.3, which only supported plaintext
for email interactions, to 3.0.12, which supports HTML (nice job!).
My responses and auto-responses have been converted into HTML, but I had
a surprise when I wanted to edit one: the variables had disappeared.
But since they work as before I didn't really care, but I was just
wondering how to edit them. If I edit the source of the message, I can
see the variables. Is that the way to edit variables?
Thanks,
Ugo
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