Hi,
On our installation of OTRS and ITSM módule, we added to the agent
ticket zoom view the fields
- service (~ 150 services)
- sla
- ticket type
This allows us to make screening and classify the tickets to our
structure of support.
The problem occurs on the click on the form and after selecting an item
from the additional items added to the view.
When the selection of one item of the fields, several ajax requests are
sent to the server and they can take 6-8 secs to complete all.
This started to be noticed after the upgrade to version 3.1.2 of OTRS
and ITSM.
I would like to know if anybody else has the same perfomance issues or
suggestions.
We excluded the server capacity, because we reinforce it with 2Gb of ram
and 2 cores (it's a virtual machine)
Thanks in advance for your time
Rui
--
Rui Francisco
Infraestruturas Aplicacionais | Applicational Infrastructures
FCCN
Av. Brasil,nº 101
1700-066 Lisboa - Portugal
Telefone|Phone: +351 218440100; Fax: +351 218472167
http://www.fccn.pt
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