Hi Team, I am trying to set up of OTRS in our company. While adding SLA I am not getting the meaning of fields.
Like calendar - it showing calendar and calendar name. What is Escalation first response time in %? Please help or send me the document how to set the SLA. Thanks in advance! Regards, Sachin Gaikwad Tools & Automation | Productivity Management Group. KPIT Cummins Infosystems Ltd.|Ext:2094 |Cell: +8149111574 | Mail: [email protected]<mailto:[email protected]> | www.kpitcummins.com<http://www.kpitcummins.com/> | [Description: Description: cid:[email protected]]Think before print ...[Description: Description: Description: cid:[email protected]]
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