Hi Mike, Thanks for your help but it did not work, disable PDF::Core opens a window with javascript:print, but it did not preserve the HTML provided in RTF textarea. This way also removes all table HTML and color formating.
Regards, Rangel Perez Sardinha Projects | Support Analyst Unidade - RPO * [email protected] (+55 (16) 3515-5800 (+55 (11) 3130-9800 (+55 (16) 3515-5807 (+55 (16) 9287-4445 On May 22, 2012, at 3:52 PM, Michiel Beijen wrote: > Hi Rangel, > > On Tue, May 22, 2012 at 4:45 PM, Rangel Perez Sardinha > <[email protected]> wrote: >> I am trying to use OTRS with some templates using HTML with the same look >> of printed documents of my company, using as a template in Responses. When >> i use the response action the HTML output works fine, but when i click in >> print option it generates a PDF to download with the reply but without HTML >> formatting. Have any place in code it could i disable the HTML tags >> removing? > > There are two options, you can disable PDF printing in SysConfig, > which will give you an HTML print with formatting, or you can use the > browsers' print button, which will also print a quite decent ticket. > -- > Mike > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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