On Jun 6, 2012, at 9:33 AM, Thomas Mueller <[email protected]> wrote:
> hi list > > I'm trying to add the TicketNumber to the signature or mailbody of a new > mail ticket. > > If opening the new mail ticket screen, the <OTRS_TICKET_TicketNumber> > already gets evaluated to "-" as there is no TicketNumber yet. > > Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves > it unevaluated. > > > Is it somehow possible to have the ticket number in the signature or > mailbody of a new mail ticket? Hi, Signature and Body are created before the TicketNumber exist. The TN is created after submitting the New Mail ticket form. hth, Roy -- Roy Kaldung --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
