Great! Thanks for your help. I just upgraded from 2.4.7 to 3.0.15. Next up is an upgrade to 3.1.x
Cheers, Andy On Wed, Jun 6, 2012 at 1:16 PM, Michiel Beijen <[email protected]>wrote: > Hi, > > On Wed, Jun 6, 2012 at 10:41 AM, Bernd Backhaus <[email protected]> > wrote: > > Can I just as well use: > > > > > http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=2012060610000071 > > > > which seems to work just the same? > > <snip> > > > well it seems to work :) > > > > If no one comes up with any concerns regarding this, I'd say go for it. > > Yes, that is absolutely valid use, that URL will work just fine! The > customer interface in 3.1 already uses these 'friendly' URLs > everywhere instead of the internal Ticket ID. > -- > Mike > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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