[otrs] PATCH/QuickFix: TicketNumber in new email ticket body

[Thomas Mueller]

hi list

after not finding a way to include the TicketNumber into the mail body of a new 
email ticket, i've created a patch.

It replaces <OTRS_TICKET_TicketIdentification> in the mail body. signature does 
not work, as it gets repalced by "-" too.

- Thomas


--- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig   2012-06-06 
14:09:57.000000000 +0200
+++ otrs/Kernel/Modules/AgentTicketEmail.pm     2012-06-06 14:16:19.000000000 
+0200
@@ -1144,6 +1144,12 @@
             $GetParam{Body} .= "\n\n" . $Signature;
         }
 
+       # CUSTOM-FIX 
+        my $TicketHook          = $Self->{ConfigObject}->Get('Ticket::Hook');
+        my $TicketHookDivider   = 
$Self->{ConfigObject}->Get('Ticket::HookDivider');
+       $GetParam{Body} =~ 
s/(&lt;|<)OTRS_TICKET_TicketIdentification(&gt;|>)/\[$TicketHook$TicketHookDivider$Tn\]/g;
+
+
         # lookup sender
         my $TemplateGenerator = Kernel::System::TemplateGenerator->new( 
%{$Self} );
         my $Sender            = $TemplateGenerator->Sender(

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