okay, then lets patch it! ;-) Mario
> > Mario, > > I've been looking to add this info myself. Apparently it is not a widely > requested (or needed) feature, as the platform is on its nth iteration and > its not been added, nor do many search results come up. So perhaps you and I > are the rare birds who would like this kind of info visible on the dashboard. > I did find this the other day, > > http://wiki.otterhub.org/index.php?title=Show_Customer_Data_in_Dashboard > > which appears to be for a prior version, but gives hints as to where to start > looking. That said, I have not gotten around to adding customer names, but > did successfully modify other displayed info within > .../otrs/Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl > > As the wiki.otterhub.org hints at, the dashboard module is by default only > pulling data specific to tickets, which is why you can get the ID but not the > name - due perhaps to how the tables are setup in the database. My next step, > when time allows, would be to find and examine the module related to the > QueueView, which does display the customer name, to see how its done within > other parts of the system. > > Good luck with your search. > > best, > Dominic > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
