You system IDs are the same (looks like they are both set to the default: 10), change the ID in Framework -> Core -> SystemID so that both systems are unique.
Steve On 11 June 2012 09:51, Neil Simpson <[email protected]> wrote: > We have two ticket systems running currently and in certain cases they > send mail to each other. The problem we have is that tickets are being > merged together that shouldn't be due to the numbering in the subject. For > example first otrs system had a ticket 1, then second otrs system sends a > ticket to it also with ticket 1 number, now there merged but two totally > different issues. > > Can we change the ticket numbering to make one system unique. so instead > of Ticket#2012060110000065, maybe Ticket#2012060110000065a. then both > systems could not get tickets confused with one another. > > thanks > > Neil > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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