hi, think your looking for the ticket::hook option. Core::Ticket under sysconfig section. or it might be hard coded in your ~/Kernel/Config.pm file.
mine is set to default which is Ticket#. Neil On Mon, Jun 11, 2012 at 9:48 PM, Andy Wodfer <[email protected]> wrote: > We've just upgraded from 2.4.7 to 3.0.12. I suspect something is wrong > somewhere since OTRS doesn't seem to put replies to tickets created and > answered on 2.4.7 into the correct ticket on 3.0.12. > > I see that in the subject field we used to have [#20120213 10000074] as a > ticket number while on 3.0.12 we have Ticket#2012061110000114. I suspect > this is causing some problems because instead of adding a reply to the > existing 2.4.7 generated ticket the system now creates a new ticket with a > new and old ticketnumber Ie: Ticket#2012061110000178 — Re: > [#2012021310000074] Some title. > > Any idea of what I can do and where to change/fix this? Ideally I'd like > to see only [#20120213 10000074] like we had in 2.4.7. > > Thanks for any help! > > Best regards, > Andy > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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