Hello, Le 16 juin 2012 à 20:46, Michiel Beijen a écrit :
> Hi Bernard, > > Typically you dump the contents of data structures with a module like > Data::Dumper. > > So if you'd take the file bin/otrs.GetTicketThread.pl which is on your OTRS > system, this utility prints out a ticket to the screen. > If you would open this file in a text editor, set DynamicFields to '1' and > then add, at the end of the file, these two lines: > > use Data::Dumper; > print Dumper (\%Ticket); > > and then run bin/otrs.GetTicketThread.pl [TicketID] on the command line, it > will present the contents of the TicketGet() call. Thank you for that help. now other question : using several dyn fields, Is there a way to known which one has been modified Or do I have to process all dynamic fields, even if only one has changed (I mean now using event, still working with generic Agent.) Best regards --------------- Bernard CHAMBON IN2P3 / CNRS 04 72 69 42 18
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