Hello Stephan,
This trick is what I was looking for! Thank you.
Best regards,
---------------------------------
Carlos Eduardo Ribas
2012/7/11 Stephan Lang <[email protected]>
> Hi
>
> you can limit the queues visible when creating a ticket in web interface
>
> Config-Setting:
>
> $Self->{'CustomerPanelOwnSelection'} = {
>
> 'Junk' => 'First Queue',
>
> 'Misc' => 'Second Queue'
>
> };
>
>
>
> http://doc.otrs.org/3.1/en/html/Ticket.html#Ticket:Frontend::Customer::Ticket::ViewNew
>
>
> Mit freundlichen Grüßen
>
> Stephan Lang
>
> Am 11.07.2012 um 21:42 schrieb "Carlos Ribas" <[email protected]>:
>
> But a customer can open a ticket and when he does it, he can choose a
> queue (if there are a lot of them).
>
>
> 2012/7/11 Ugo Bellavance <[email protected]>
>
>> On 2012-07-11 15:03, Carlos Ribas wrote:
>>
>>> Hello All,
>>>
>>> I´m new with OTRS. I installed the latest version and now I'm
>>> trying to understand how it works. I´m reading the manual page, but one
>>> point is not clear to me.
>>>
>>> I can set groups, roles and queues. My doubt is if it is possible
>>> to have, for example, two queues in the same group, but one queue
>>> visible only to customer and both visible to agent. I saw that I can
>>> have this configuration using two groups, but I would like to know if it
>>> is possible to use only one.
>>>
>>
>> I don't think OTRS is made to make queues available to clients. The
>> clients can see their ticket via a web interface, but not all the queue.
>>
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