I have an idea that would use the Generic Interface of OTRS 3.1 to grab emails/make tickets via EWS (Exchange 2010+) *on demand* instead of scheduled POP3/IMAP. It could make your email administrator happier, too.
Anyone implement it this way? I'm willing to collaborate on it. http://forums.otterhub.org/viewtopic.php?f=53&t=16323 Thanks for any feedback. -- Gerald
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