@Adi: If this is production, I'd strongly recommend it, but to better
answer your question would be based upon:

   - what your intention is with this install (test, dev, production?)
   - load: active agents, expected number of tickets, attachment
   expectations
   - version you're attempting to install
   - how you intend to apply updates (source or rpm)
   - criticality of application on this box to your business

I'm in agreement with Ugo in principle. The symlink somewhat mitigates the
issue for your install, in my opinion, and may be enough, especially if you
rate the above bullet points as lower priority. The generic answer for high
criticality is not a bigger root partition but a bigger /opt partition. Add
a drive/partition and mount it as /opt. Then you can take that with you
even if you replace the operating system.

On Mon, Jul 16, 2012 at 11:30 PM, Adi Ariyanto <[email protected]> wrote:

>
> @Ugo : " However, I wouldn't put a server in production like that.",
> hm..and your suggestion is ?
> @Gerald: hm..if I read Ugo comment, it seem the best way to install OTRS
> is on root partition
>
> For all answer, can I resume that I must start install otrs from the
> beginning and make root partition bigger ?
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of
> Ugo Bellavance
> Sent: Tuesday, July 17, 2012 2:02 AM
> To: [email protected]
> Subject: Re: [otrs] Question on Installing OTRS
>
> On 2012-07-16 06:01, Adi Ariyanto wrote:
> > Hi, I would to know the general step on installing OTRS, I have install
> > my Debian Linux and OTRS with detail partition below :
> >
> > root@itsupport:~# df -h
> >
> > Filesystem            Size  Used Avail Use% Mounted on
> >
> > /dev/sda1             323M  279M   28M  91% /
> >
> > tmpfs                 502M     0  502M   0% /lib/init/rw
> >
> > udev                  497M  116K  497M   1% /dev
> >
> > tmpfs                 502M     0  502M   0% /dev/shm
> >
> > /dev/sda9             7.8G  146M  7.3G   2% /home
> >
> > /dev/sda8             368M   11M  339M   3% /tmp
> >
> > /dev/sda5             7.4G  722M  6.3G  11% /usr
> >
> > /dev/sda6             2.8G  324M  2.3G  13% /var
> >
> > I got stuck when found my root partition already 91%, does anyone have
> > the same problem like me ?
> >
> > Can I install OTRS not in root partition ? but in home partition ?
>
> The rpm installs in /opt, so it could be in a separate partition, but
> that probably doesn't solve your problem.
>
> If you want to try OTRS, using the workaround suggested by Gerald, for
> example, should work, but needs an install from source.  However, I
> wouldn't put a server in production like that.
>
> > Can I resize the root partition size use free space from home partition ?
>
> That is feasible, but bears a certain amount of risk.
>
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