Hi Jonas, This has already been fixed by Carlos Rodriguez in upcoming OTRS 3.1.8 - see this bug report which also has pointers at which files to replace for OTRS 3.1.7: http://bugs.otrs.org/show_bug.cgi?id=8230
Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Get Connected ! Everything in sync with OTRS 3.1- Be an early bird with our special offer: http://j.mp/xN9wk1 On Wed, Jul 18, 2012 at 8:43 AM, Wisniewski Jonas <[email protected]> wrote: > > Hi everybody, > > > > I’m searching a way to create an URL so our Agents can use it with our CTI > software, where the caller number is given as a parameter to search for. > > In OTRS 3.0 it was possible with a link like this: > http://otrs/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=1&From=(phonenumber) > > But the “..&From=” seems not to work anymore. > > I already read in the otterhub forum that this is caused by the customer > multiselect function (that we don’t need) but I haven’t found any workaround > yet L > > Is it possible to directly link to the popup window where I can select a > customer with caller number already filled in the searchfield? > > Or has anyone an idea how to solve this problem? > > > > > > Mit freundlichen Grüßen > > Jonas Wisniewski > > Netzwerktechnik > > ___________________________________ > > > > > > EDUARD NEWERKLA BÜROMASCHINEN e.K. > > Röntgenstr. 22 > > 73431 Aalen > > Telefon (0 73 61) 57 09-75 > > Fax (0 73 61) 92 59-75 > > E-Mail [email protected] > > Internet http://www.newerkla.de > > > > Amtsgericht Ulm HRA 500626 > > Sitz: Aalen > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
