If it's an existing MySQL database, you already will have a *native* MySQL connection, so just create a DB connection to it. Copy the CustomerUser sections related to DB from Defaults.pm to Config.pm and verify/establish the credentials to your source customer information. Optionally, make it read-only if you don't want it to be changed from OTRS.
On Tue, Jul 24, 2012 at 7:15 AM, Derek Kiely <[email protected]>wrote: > Hi All,**** > > ** ** > > I have an existing mysql database which contains all of our customer > information (its part of another application) and I want to pull the > customer information into our OTRS Customer database.**** > > ** ** > > What is the best approach to take to implement this? Is there an ODBC > Connector available?**** > > ** ** > > Derek Kiely**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
