Create and enable fields -- TicketFreeText <=3.0 or Dynamic 3.1+ and disable others within Sysconfig.
On Wed, Jul 25, 2012 at 8:55 AM, Rob Lange <[email protected]> wrote: > So could I add these fields to a form and then how would i present it to > OTRS because I still want to keep OTRS as the call system. > > > > Call Number: system assigned****** > > **** > > Caller:**** > > Name (textbox)**** > > Surname (textbox)**** > > Tel : Home (textbox)**** > > Work (textbox)**** > > Cellphone (textbox)**** > > Relationship – Personal **** > > Relationship - 3rd party**** > > Personal **** > > ------------------------------------------------------------**** > > Beneficiary:**** > > Call Type (Telephonic, Walk-In, Written)**** > > Name (textbox)**** > > Surname (textbox)**** > > ID Number (textbox)**** > > Contact Number**** > > Beneficiaries’ ID**** > > Region**** > > District**** > > Local Office**** > > Ward – linked to ICROP**** > > Official / User / Capturer**** > > Grant Type**** > > Address : Number (textbox)**** > > Street (textbox)**** > > Suburb (textbox)**** > > Town/District (textbox)**** > > Province (textbox)**** > > Code (textbox)**** > > Status - Internal / External Call (dropdownbox)**** > > Call Type – Internal Reconsideration Mechanism (dropdownbox)**** > > Enquiry **** > > Complaint Info(text)**** > > Home visit book-in (text)**** > > ICROP**** > > SRD**** > > ** ** > > ** ** > > Solution- Action Taken (text)**** > > Resolution date **** > > ** ** > > Knowledge base (text) optional**** > > ** ** > > Call details**** > > Date call logged – system default**** > > Date call resolved – system default**** > > > *From: * <[email protected]> *To:* <[email protected]> *Date: * 2012/07/25 > 01:59 PM *Subject: * otrs Digest, Vol 46, Issue 51Send otrs mailing list > submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: Creating my own ticket template from scratch. (Gerald Young) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 25 Jul 2012 07:51:45 -0400 > From: Gerald Young <[email protected]> > Subject: Re: [otrs] Creating my own ticket template from scratch. > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <cakk-ouj3uj7d3dtj4xykbxpxjwa9be2tj_oeqck0v9nh9aq...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Some fields can be disabled within SysConfig. See TicketPhone and/or > TicketEmail for those configuration (Agent and/or Customer). Any fields > Sysconfig doesn't address, you'll need to remove from the > Kernel/Output/Standard/(appropriatenamed).dtl > > Note you *must* have a few fields, including but not exclusively customer > email address, subject, body. Other fields *might* fill in as defaults, but > if you remove something required, expect to see errors in Syslog. > > To start with a black (blank) ticket page, present your own custom HTML > form that submits to your otrs email address. You don't need OTRS's forms > to submit via email. > > On Wed, Jul 25, 2012 at 1:47 AM, Rob Lange <[email protected]> wrote: > > > I see all of the tickets are formed a certain way. I would like to > > create a ticket with the following fields and thats all. > > How do I start with a black ticket page. > > > > I know how to add Dynamic fields already. > > > > > > Rob > > > > > > > > Kind Regards, > > > > Rob Lange > > Business Solutions Manager > > Business Solutions Unit > > ICT > > > > *LEGAL DISCLAIMER AND CONFIDENTIALITY NOTICE* > > > > This message may contain information which is confidential, private or > > privileged in nature. 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If you have received this message in error, > please immediately notify the sender by e-mail, facsimile or telephone and > thereafter return and/or destroy the original message. > > Any views contained in this communication are those of the sender except > where the sender specifically states them to be those of South African > Social Security Agency (SASSA). > > While every care has been taken in preparing this document, no > representation, warranty or undertaking (express or implied) is given and > no responsibility or liability is accepted by the South African Social > Security Agency as to the accuracy of the information contained herein, > that the mail is virus-free, or for any loss arising therefrom. > > ______________________________________________________________________ > This outbound email has been scanned by the IS Mail Control service. > For more information please visit http://www.is.co.za > ______________________________________________________________________ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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