Nils,
Thank you for your reply, I was under the impression that it would grab
the attributes from subject or body (Subject First then the Body) given
the code in otrs/Kernel/System/PostMaster/Filter/SystemMonitoring.pm
However my issues were caused by a wonky State regex. I was able to
figure out what the proper regex needed to be.
Thanks for your help,
-Nick Peters
On 12-07-26 11:26 AM, Nils Leideck wrote:
All details have to be in the Body, the Subject is not considered.
You might change your emails send to OTRS to have a Host and Service and State
information.
Note: the Host and Service value is required to find related tickets to Up or
Ok messages. The State (and all other values) are case sensitive. The State is
stored per Article, not per Ticket.
On 26.07.2012, at 16:17, Nick Peters wrote:
Good Morning (Or Evening),
Recently I have been tasked with setting up a otrs install as our tier three
ticketing system. We have a monitoring software called Intermapper that
functions similar to nagios. I have been trying to get the SystemMonitoring
module working with the emails that it (Intermapper) sends out. However I have
yet to get it fully functional.
I keep getting:
SystemMonitoring Mail: SystemMonitoring: Could not find host address and/or state
in mail => Ignoring
in the logs.
I have tried removing the Host address regex and using only the State regex as
the emails coming out of Intermapper have the State in the subject line and not
the host address.
The regex I use for the states is pretty simple: Warning|Alarm|Down|Up|OK
Please note that I also use OK|Up for the CloseTicketRegExp (Which doesn't seem
to work ether).
My question is:
When I remove a line item (like the host address) from the SystemMonitoring ->
Core::PostMaster area does it revert back to defaults and generate the error above
because it can't find the host address? Or is my regex for the State the one still
generating the error?
Thanks for any help in advance,
-Nick Peters
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-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project
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