I'm trying to figure out why this matters, exactly. If you know the limitations, increase the batch size, especially if you expect > batch size number of tickets per fetch. On the other hand, if you expect 1000 tickets per fetch, and you're fetching every minute, that doesn't seem healthy. You should consider changing to procmail to handle the tickets immediately as they arrive.
On Wed, Aug 1, 2012 at 6:11 AM, Steven Carr <[email protected]> wrote: > Well I'd advise upgrading to the latest version for your release (3.0.13) > and then see if you still have the same issue, if you do then check > http://bugs.otrs.org to see if it's logged. > > Steve > > > > > On 1 August 2012 09:18, xxx <[email protected]> wrote: > >> >> I tracked the log of executing "otrs.PostMasterMailbox.pl -d 2 " , found >> that the script get 10 mails, then the script stops and until the next time >> cron job starts ,the script otrs.PostMasterMailbox.pl begin to receive >> next mails. >> POP3: Reconnect Session after 3 messages... >> POP3: Connection to 192.168.10.18 closed. >> Is this a bug ? >> I am using OTRS 3.0.8 . >> >> Thanks >> >> At 2012-07-27 17:26:41,"Steven Carr" <[email protected]> wrote: >> >> It will reconnect every 10 messages until it has pulled them all. >> >> Steve >> >> >> >> On 27 July 2012 08:11, xxx <[email protected]> wrote: >> >>> >>> >>> >>> Hi , >>> >>> I run otrs.PostMasterMailbox.pl in crontab every 5 minutes. If there >>> are 50 mails in mailbox, the OTRS parameter PostMasterReconnectMessage is >>> set to 10 , does it mean that otrs.PostMasterMailbox.pl will reconnect >>> POP3 server after fetches 10 mails to get other mails ? or will it stops >>> after fetches 10 mails and connects POP3 server in next 5 minutes of cron >>> jobs? >>> Thanks! >>> >>> Justin >>> >>> >>> >>> >>> >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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