So max_allowed_packet and query_cache_size are mysql variables, default installs usually have query_cache turned off and aren't tuned at all. Ask your DBA to configure/tune your MySQL server, if you are the DBA then Google is your friend.
"Critical Change the password or invalidate the account 'root@localhost'." = change the password for the root account in OTRS "Failed Check if the configured FQDN is valid." = check the FQDN setting in Sysconfig -> Framework -> Core -> FQDN - this needs to be the fully qualified domain name of the system. Steve On 3 August 2012 03:21, Kaushal Shriyan <[email protected]> wrote: > Hi, > > I see failure and critical notices in Support Assessment. do i need to > run any script to fix it after attending the notices. Is there a way > to make it reflect on the Support Assessment Dashboard? I have > restarted OTRS and httpd and MySQL services. Any clue? > > Failed Check "max_allowed_packet" setting. > > "max_allowed_packet" should be higher than 7 MB (it's 1 MB). Any > config file to be edited? > > Critical Check "query_cache_size" setting. > > The setting "query_cache_size" should be used. Any config file to be > edited? > > Check if root@localhost account has the default password. > > Critical Change the password or invalidate the account 'root@localhost > '. > > Failed Check if the configured FQDN is valid. > > Invalid FQDN 'otrsexample'. > > Please suggest. > > Regards, > > Kaushal > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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