Hello, I am testing OTRS::ITSM 3.1 before upgrading our OTRS 3.0 environment. In our production system, the default value for Impact is ‘1 very low’, done changing ‘TicketFreeText14::DefaultSelection’ ConfigItem. In OTRS 3.1, I have to go to Dynamic Fields -> TicketFreeText14<https://soticprotrs01v.ssib.es:1443/agente?Action=AdminDynamicFieldDropdown;Subaction=Change;ObjectType=Ticket;FieldType=Dropdown;ID=28> and select the default value… but TicketFreeText14<https://soticprotrs01v.ssib.es:1443/agente?Action=AdminDynamicFieldDropdown;Subaction=Change;ObjectType=Ticket;FieldType=Dropdown;ID=28>, as created by the update script, has no choice, so I don’t know how to select one… Should I manually input the choices and then select one of them? If so, which keys should I use? Or maybe is there a ConfigItem I should create? Thank you all
Kind regards, Juan Clavero
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