Hi all,
thanks to @Sanchez from irc, i solved these problems:
1) Change $OTRS_HOME/Kernel/Modules/System/TicketSearch.pm l. 278 ff. to
include the sortBy criteria and the corresponding database fields:
my %SortOptions = (
Owner => 'st.user_id',
Responsible => 'st.responsible_user_id',
CustomerID => 'st.customer_id',
State => 'st.ticket_state_id',
Lock => 'st.ticket_lock_id',
Ticket => 'st.tn',
TicketNumber => 'st.tn',
Title => 'st.title',
Queue => 'sq.name',
Type => 'st.type_id',
Priority => 'st.ticket_priority_id',
Age => 'st.create_time_unix',
Changed => 'st.change_time',
Created => 'st.create_time',
Reporter => 'st.customer_user_id',
Service => 'st.service_id',
SLA => 'st.sla_id',
PendingTime => 'st.until_time',
TicketEscalation => 'st.escalation_time',
EscalationTime => 'st.escalation_time',
EscalationUpdateTime => 'st.escalation_update_time',
EscalationResponseTime => 'st.escalation_response_time',
EscalationSolutionTime => 'st.escalation_solution_time',
);
2) Changing %PNav in CutomerTicketOverview.pm to %PageNav.
Now the CSS Classes for the new columns seem to be generated correctly.
Thanks a lot & cheers,
Rouven
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