Markus wrote:
[...]
Aula (Forum): An Overview of all Open Tasks in The Queue "Changes"
In the Teachers Room: 2 Flatscreens. First: All Tasks of Queue
"Administration" and 2nd: Queue "Changes"
But how do I do so ?
In addition to Steves easy way I would like to recommend his more
difficult way, which will also be the more elegant way.
I suggest to create a dashboard plugin for this. These plugins are
called dashlets. Simple ones can be created by cloning existing ones, so
usally you don't need perl knowledge. Since you want to show tickets of
a certain queue you can clone the generic dashlet which shows the
tickets of all queues. Then you restrict this one to a single queue.
Because you have 2 queues you could create 2 dashlets, one for each queue.
This is an elegant way because like plugins dashlets don't change the
original source code and the dashboard is of course the right place for
getting an overview. You can also restrict the user permissions on each
dashlet separately via SysConfig so you can differentiate between aula
and teachers room.
To get the needed lines to limit the ticket dashlet to a certain queue
you can look at existing dashlets. Limiting them or adding new columns
is a common question in the community. but the knowledge is scattered.
Please look at the following concrete links:
The otrs company group wrote a good tutorial at creating dashlets:
http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/
At the community forum you find a thread about the expierences with this
tutorial:
http://forums.otterhub.org/viewtopic.php?t=6351
Some aspects about creating dashlets are discussed here:
http://forums.otterhub.org/viewtopic.php?f=62&t=7848
http://wiki.otterhub.org/index.php?title=Show_Customer_Data_in_Dashboard
http://forums.otterhub.org/viewtopic.php?f=62&t=7983
http://wiki.otterhub.org/index.php?title=Show_Services_according_to_Queue_selection
http://wiki.otterhub.org/index.php?title=Show_Ticket_Title_in_Customer_Interface
http://forums.otterhub.org/viewtopic.php?f=60&t=14747
Here you find working community dashlets (and other code) as examples:
http://opar.perl-services.de/
http://opmzone.org/
To get help you can use the developers forum. It's not as active yet as
we would like to, but it's the best place for developer questions.
http://forums.otterhub.org/viewforum.php?f=64
If you try to create your own dashlet, which I recommend for your use
case, then please think about giving back your knowledge to the
community. Even if you are not successful entirely it will help those
who come after you and they can finish the task.
To do so I recommed to use the developers or howto forum or wiki because
this is easier for others to find a howto and expand it.
If you need help with publishing your knowledge please write to the OTRS
Community Board at ocb at otterhub dot org.
(Btw: Every System in that schools is an Apple Mac)
Technically this makes no difference, since all you need is a recent
browser and your OTRS server of course.
Legally it could perhaps make a difference sometime in the future if the
difference between free beer and free speech regarding open source
software is important for you (SCNR):
http://www.zdnet.com/blog/open-source/no-gpl-apps-for-apples-app-store/8046
Alexander
Public Relations
OTRS Community Board / OtterHub (http://www.otterhub.org/)
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