Hello!
Sorry for bad English.
I have a trouble with GenericAgent and Fulltext-search in article. I need
search some text, "2011 year", for example.
I entered *2011 year* in Ticket Filter, and see "0 Tickets affected!" as result
of search. Of course, I have tickets with "2011 year" in text – search from
TICKETS->Search shows my tickets.
MySQL logs contains this:
SELECT COUNT(DISTINCT(st.id)) FROM ticket st INNER JOIN queue sq ON sq.id =
st.queue_id INNER JOIN article art ON st.id = art.ticket_id WHERE 1=1 AND
(((art.a_body LIKE '%2011' ) AND (art.a_body LIKE 'year%' ) )) LIMIT 60000
How can I use GenericAgent with normal text search?
OTRS version 3.1.7+dfsg1-2 from Debian-testing.
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