Rob Lange wrote:
Hi, I am still trying to get this template thing right. I have learnt a
lot about OTRS but am still a noob, so I request someone to please give
me a hand on which files to alter to make my own template. I need to add
some fields and make it look like the company wants. Also renaming some
of the fields.
[...]
Hi Rob,
your question is a bit unspecific to answer. I suggest to tell us
something about your OTRS version and operating system, what fields you
want to add and how far you get.
For new fields try dynamic fields:
http://doc.otrs.org/3.1/en/html/dynamicfields.html
To rename fields you could use the translation mechanism to replace the
wording:
http://doc.otrs.org/developer/3.1/en/html/contributing.html#translate
If you need to modify the UI look try skins:
http://doc.otrs.org/developer/3.1/en/html/hacking.html#skins
Regards
Alexander
Public Relations
OTRS Community Board / OtterHub (http://www.otterhub.org/)
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