Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7

Tue, 04 Sep 2012 05:35:25 -0700 

otrs.DeleteCache.pl doesn't help.

Am 03.09.2012 17:58, schrieb Gerald Young:

otrs.DeleteCache.pl <http://otrs.DeleteCache.pl> for a start.
On Mon, Sep 3, 2012 at 11:33 AM, Patrick Banholzer <[email protected] <mailto:[email protected]>> wrote: 

    Hi there,

    I'm sorry for answering so late but I wasn't able to test your
    recommends due to workload on other projects.

    After testing today the problem is still present. Doesn't make any
    differences if I run the otrs.RebuildConfig.pl
    <http://otrs.RebuildConfig.pl>, don't restore any files, restore
    modified files or even restore the whole directory. (Attached
    error msg below.)

    Any suggestions?

    Thanks Patrick


    $(this).prop is not a function

    SelectAllCheckboxes(0,[object
    
HTMLInputElement])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:1889
    
<mailto:HTMLInputElement]%29@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:1889>
    trim([object Object],(function (key, value) {var TagnameValue =
    $(this).prop("tagName"), ReadonlyValue = Core.Data.Get($(this),
    "OldReadonlyStatus"), DisabledValue = Core.Data.Get($(this),
    "OldDisabledStatus");if (TagnameValue === "BUTTON") {if
    (DisabledValue === "disabled") {$(this).attr("disabled",
    "disabled");}} else {if (ReadonlyValue === "readonly")
    {$(this).attr("readonly",
    
"readonly");}}}))@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:67
    SelectAllCheckboxes([object
    
Object])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:1889
    
<mailto:Object]%29@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:1889>
    
Init()@https://172.16.3.237/otrs-web/js/js-cache/ModuleJS_2061d459e2534ff66e270c60f4904507.js:3
    (?)()@https://172.16.3.237/otrs/index.pl:247
    Ready((function (selector, context) {return new
    jQuery.fn.init(selector,
    
context);}))@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:1960
    
<mailto:context%29;%7D%29%29@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:1960>
    
ready()@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:53
    doScrollCheck([object
    
Event])@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:80
    
<mailto:Event]%29@https://172.16.3.237/otrs-web/js/js-cache/CommonJS_dcad0978c89e8c017cee3e9dc82e12a1.js:80>


    Am 28.08.2012 14:07, schrieb Carlos Rodriguez:

    Hi Patrick,

    Also try to execute otrs.RebuildConfig.pl
    <http://otrs.RebuildConfig.pl> from OTRS bin directory.

    Shawn Beasley <[email protected]>
    <mailto:[email protected]> wrote:

    On Aug 28, 2012, at 10:07 , Patrick Banholzer
    <[email protected]>
    <mailto:[email protected]> wrote:

    > Hi,
    > ....
    > I get a JavaScript Error when accessing the agent login page
    and when clicking the login button nothing happens.
    ...

    Did you restore the entire var/ directory AFTER the upgrade, then
    you have taken old scripts with you. Please only take your own
    files, not ones delivered by the core.
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