SystemID change? On Tue, Sep 4, 2012 at 9:27 AM, kurt kuene <[email protected]> wrote:
> hello > I have upgraded OTRS to version 3.1x. > > When I write an email to the system with a valid TicketID in the body or > the subject OTRS does not assign it anymore to the correct Ticket but makes > a new one instead. > > An installation of OTRS 3.1x from scratch does correctly. > It seems that I have a missing configuration option somewhere after the > upgrade, but I am not able to find it. > > can someone give me a hint? > thank you very much. > > cheers > kuene > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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