That is not the proper way of creating an email ticket. The email address should be dedicated to OTRS.
On Mon, Oct 1, 2012 at 10:53 AM, Abdul Mohammed <[email protected]> wrote: > Hi, > > I have a query, is it possible that otrs to open a ticket automatically when > an email is sent out to its address (Example: [email protected]). > > **(Basically "[email protected]", is an alias group which contains > some agents) > > With regards, > > Abdul > Sys Admin > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
