ACLs don't apply to generic agent. At least, it's impractical that they should.
On Fri, Oct 5, 2012 at 9:44 AM, Bogdan Iosif <[email protected]> wrote: > Hi, > > I found out in the mean time that ACLs can be used to hide certain states > as opposed to all states of a certain type, which is possible via > SysConfig. See example 18.4 here > http://doc.otrs.org/3.1/en/html/ch18s02.html > > The question that I'm left with is: {{{{{ Do ACLs apply to actions > performed by Generic Agent? }}}}} > > I remember reading that they do not apply to user id 1 but I don't know if > Generic Agent runs with this identity or not. > > Can anyone help with an answer? > > Thanks, > Bogdan > > > On Fri, Sep 28, 2012 at 6:05 PM, Bogdan Iosif <[email protected]>wrote: > >> Hi, >> >> Same question, reformulated to use an example: Can I use ACLs to hide the >> "pending auto close-" state (of type "pending auto") in all agent GUIs >> while keeping the ability to set this state from Generic Agent jobs? >> >> AFAIK, the hiding in GUI part is possible but I'm not sure if the ACLs >> also apply to the Generic Agent. >> >> Thanks, >> Bogdan >> >> >> P.S: I'm just starting ACLs investigation and I'm not yet able to create >> my own test. Google hasn't yielded a response. >> >> >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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