hello, i looked at how to configure autoresponse for client emails and i have
the same configuration but still clients are not getting autoemail response.
i have some filters configured but none of them is x-headerloop.
when a client sends an email to the otrs system he doesn't get a reply but in
the history on the ticket the following is written:
Sent no auto-response because the sender doesn't want an auto-response (e. g.
loop or precedence hea[...]
has anyone had this problem and know the solution?
Regards
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